FAQ


How do I book a tour?

You can book your tour directly via the contact form on the website or by sending a message to clara@chumvitours.com. If you’d like to book a tailor made tour, please send your inquiry via the contact form and we’ll get back to you.

What is included in the price of my safari?

All safaris include ground transportation, an English- or German speaking guide, activities and accommodation. Breakfast is always included, while some tours include two or three meals a day. Please refer to the detailed tour itineraries for specifics.

What is excluded in the price of my safari?

Items that are excluded from the tour package are international flights, your visa, insurance, tips and personal expenses as well as alcoholic beverages. Please refer to our detailed tour itineraries for more information.

How do I pay for my booked tour?

We accept the following means of payment: PayPal, bank transfer. You’ll receive details on payment after completing the booking.

When do I need to pay for my tour?

If you book your tour 30 days or more before your scheduled start of the journey, we require a 20% deposit of the total amount, which must be paid within 7 days upon receipt of booking confirmation. The remainder is due 30 days before day of departure,
If you book your tour within 30 days of your scheduled start of the journey, the whole amount must be paid upon receipt of your booking confirmation.

Gorilla tracking permits must be paid at time of booking, additionally to the deposit, and are non refundable.

How much are cancellation fees for a booked tour?

The amount of cancellation fees depends on time of cancellation and is calculated as follows:

Up to 30 days before start of the journey: 20% of the total amount

From 29 to 7 days before start of the journey: 60% of the total amount

From 6 days before till day of the journey: 95% of the total amount

Please note that costs of Gorilla tracking permits can not be refunded.

Can I change my booking after confirmation?

CHanging your booking may be possible up to three weeks before start of your journey. Please note that additional costs may apply. Gorilla tracking permits must be booked long in advance and may not be changed or refunded.

How fit do I need to be to do Gorilla tracking?
You should have a good level of physical fitness. Gorilla tracking can take anywhere between 3 and 10 hours, depending on how where in the forest the gorillas are on that particular day. Walking in the forest can be strenuous. Gorilla tracking in Rwanda is less difficult as the tracks are usually shorter and rangers assign visitors to their groups according to their level of fitness. We can tailor your tour to include Gorilla tracking in Rwanda if you are not sure whether you will manage a very long walk. Please note that the Gorilla permits are more expensive in Rwanda.

Can I travel with my children?
Yes, we can tailor you a tour that is child friendly. Please note though that children below 15 years are not permitted to track chimpanzees and gorillas.

Are Uganda’s lakes and rivers safe to swim in?
None of the lakes and rivers, except Lake Bunyonyi, are considered safe for swimming due to Bilharzia. Bilharzia is a type of infection caused by parasites that live in fresh water. If you do swim in a lake or raft in River Nile, it is advisable to test for bilharzia after returning home. Symptoms include flu-like symptoms (high temperature, muscle aches), skin rash and cough. If untreated, more serious symptoms can develop months, and possibly years, after infection.

How can I stock up on money when in Uganda?

Many ATMs accept VISA cards (this depends on your issuer though, so be sure to consult your bank before traveling). In Kampala and other towns throughout Uganda you can exchange Dollars to local currency.
Many lodges and bigger hotels accept dollars. Most other places will only accept local currency though. There are many Forex bureaus in Kampala and throughout the country where you can exchange dollars for Ugandan Shillings. Please note that only US Dollars issued 2005 or later will be accepted.
Travelers cheques are no longer accepted in Uganda.